Your safety is built in.
Every pro is identity-verified and background-checked. Every payment is secure and cashless. And if something isn’t right, our team helps make it right.
- ID-verified pros
- Background-checked
- Secure in-app payment
How we vet pros
Before a pro can take a single job, they go through our vetting process.
- 1
Identity verification
Every pro confirms their identity before they can take any jobs.
- 2
Background check
Pros pass a criminal-record screening as part of onboarding.
- 3
Service skills & profile
Pros set the services they offer and build a reviewed profile.
- 4
Ongoing ratings review
We monitor ratings and reviews so quality stays high over time.
Payment protection
Cashless & in-app
No cash changes hands. Every payment runs securely through the app.
Pay when it’s done
Your card is on file, but you’re charged when the job is complete.
Protected by design
Card details are handled by our payment processor, never stored in plain text.
Help if something’s off
Our team works with you to make it right if a job doesn’t go to plan.
Payments are processed securely by Stripe.
The BestHand guarantee
Booked through BestHand and something’s off? We’ve got your back — our team helps make it right, a pro will redo the work, and eligible issues are reviewed for a refund. Pay safely in-app, every time.
- We help resolve issues. If a job doesn’t go to plan, our support team works with you to make it right.
- Re-do guarantee. If there’s a genuine problem with the work, a pro will come back and redo it.
- Eligible issues reviewed for a refund. Where appropriate, our team reviews your situation case by case.
We’re expanding protections over time to give you even more confidence on every booking.
Safety features in every job
In-app chat
Message your pro in the app — no need to share your phone number.
Live tracking
See your pro on the way and know when they’ll arrive.
Photo documentation
Before-and-after photos give you a clear record of the work.
Support contact
Reach our team any time you need a hand during or after a job.
Report a concern
See something that doesn’t feel right? Tell us and we’ll look into it right away.